Privacy policy

What a phone call keeps

A call to the number on this page drops into our phone system, and these items are noted:

The caller ID your carrier passes along.
A timestamp for when the call started and how long it ran.
Any voice message a caller leaves, which may include a first name, which part of San Francisco the home is in, rooms and bathrooms, pets, building access, products you prefer or want avoided, and what you want cleaned.

Calls to this number are not recorded. A last name is not needed to open a job. Nobody on our end asks for a card number, bank information, a social security number or a driver's license, and if a caller volunteers any of that, it never gets written down.

What the website records

The server that answers each request writes an ordinary log line: which page was fetched, the time of the request, the browser identifier your device sent and a rough geographic estimate from the connecting internet address. Those lines sit on the hosting company's systems. They help us notice broken pages, see which topics readers actually open, and shut off clearly abusive traffic.

The site runs no advertising cookies, and nothing from the access line above is handed to any ad network or data broker. Two outside tools do keep count of visits and track page load times for the site.

Visitor analytics

Two measurement tools from third parties run alongside the server logs described above. Google Analytics is run by Google LLC, and Cloudflare Web Analytics by Cloudflare, Inc. Both wait before they start. A reader has to show up on the page first, through a scroll, a tap, a keystroke or a pointer that moves, or ten seconds have to pass after the page finishes loading, whichever one is sooner.

Google Analytics drops two first-party cookies into your browser. One is called _ga; another's name opens with ga. Between them a repeat visitor can be distinguished from a first-time one. The tool then notes which pages you looked at, how you landed on the site (a search engine, a link from somewhere else, or typing the address directly), the sort of device and browser you are reading from, and an approximate location (a city or region) taken from your network connection. Internet addresses themselves are not kept; Google Analytics 4, the current version, has that turned off.

Two things on each page carry their own event. One is a tap or a click on the phone number. The other is a send of the callback form. On the form, Google Analytics only learns that a submission happened. The name, phone number and note in the fields reach the house cleaning service for the return call, and Google Analytics does not see them.

Google's advertising features for this site are off. Google signals is off and ad personalization is off. Nothing these tools gather is used for advertising, and none of it is sold. Google holds the records for 14 months and then wipes them.

Cloudflare Web Analytics does far less. It sets no cookies in your browser, counts how many times each page is opened, and tracks how long each page takes to load.

Both of these tools load only on this house cleaning service's own web address. Preview sites on a different domain never make it into the reports.

A reader who would rather not have Google Analytics running has two options straight from Google. One is the Google Analytics opt-out browser add-on. The other is Google's own page on how its services use data from the sites running them. Clearing or blocking cookies in your browser settings also works. The pages read the same with those turned off.

When you use the callback form

Below the phone number on most pages sits a short callback form. It asks for a name, a return phone number and, if you want, a short note on what the home needs. The page you were on when you sent it goes along with the lead, so the next return call knows which kind of cleaning you were reading about. A lead is stored in a database for this business and emailed to the people who handle the calls to this service, and goes to no one else. Spam checking is handled by Cloudflare Turnstile, which only loads after you begin filling in the form, not when the page first opens.

Why any of it is kept

Four reasons sit behind everything above:

A description of the home has to come in before a visit can be set up around it.
Caller ID is what lets us call back about the message that came in.
A voice message is the shared reference for setting up the visit.
Hosting access logs are what the hosting company works from when a page breaks or a bot starts hammering it, which keeps the site up.

Leaving a voice message

Call the number on this page and say what the home needs. The phone service stores a caller's voice message until its regular deletion cycle removes it, up to 25 months on the vendor's platform. A message tied to a job that is not yet closed, an unpaid invoice, or a disagreement still being sorted, is held until that matter settles, and leaves on the same cycle after.

Who ever sees any of this

The people who handle the calls and the callback form submissions are:

The people at this San Francisco house cleaning service who need the record to run the job or ring you back.
The vendor that carries the inbound phone traffic and stores voice messages. The specific name is not printed on this page in case we move to a different one later, and a return call will name it when asked.

Three outside companies hold the rest of what the site keeps. The hosting company has the server access logs described above. Google is where the records Google Analytics produces sit, and Cloudflare is where the counts Cloudflare Web Analytics takes sit. Court orders, subpoenas and formal government requests for a message or a log do get answered, and unless the order itself bars us from saying so, you are told that a request about you came through.

Nothing you share with us by phone, by form or by reading the site is sold, rented or passed to any advertising or data-broker network for advertising use. The same rule holds for the voice message, the written job record, the callback form and the website logs.

How long each piece lives

Each kind of record has its own ceiling, and these are ceilings only:

Voice messages: held on the phone vendor's platform for up to 25 months, then deleted.
Website access logs: deleted on the hosting company's regular cycle.
Google Analytics records of your visits here: kept by Google for 14 months, then removed.
The written job record (name, address, what the cleaner did, what was billed): kept as long as a bill or a claim is still open, then only for whatever stretch state and federal tax law requires of a record of this kind, and deleted after that.

Where a shorter period applies to any item on this list, that shorter period is the one that governs.

Getting a record changed or deleted

Requests about your records go through the phone, the same channel the rest of the business runs on. Call (415) 704-7703 with the request. You can:

Ask what we have on file against a given address or phone number. The address the job was at is enough to pull the record.
Ask that a particular voice message or job record be deleted. It gets deleted unless a bill or a claim is still active against it, in which case the return call names the one holding it up and roughly when it clears.

Children

This site exists for homeowners and renters arranging a cleaning, which is a decision adults make for the home they live in. Nothing on it is pointed at anyone under 13, and we do not knowingly take in information from a child. If a detail from a child ended up in a voice message or in notes taken from one by mistake, call (415) 704-7703 and ask for it to be removed.

Updates to this page

When wording here changes, the new text replaces the old at this same URL and the date at the bottom moves to the day of the change. A change that meaningfully shifts what we collect, or how long any of it is held, is called out above the body of the page for a while after it goes in, so a regular reader is not caught out. Prior versions are not archived here.

Terms of use sets the ground rules for reading the site and using the phone number on it.
Accessibility covers the reading standard this site is built toward and how to flag a barrier by phone.
How a call goes walks through what happens once you dial.
Common questions collects short answers to the things readers ask most.

Effective date

This privacy policy takes effect on October 9, 2026.